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Return Policy

Return and Refund Policy

At UMMIN, we strive to ensure our customers are satisfied with their purchases. However, we understand that sometimes you may need to return an item. Our return and refund policy is designed to be fair while protecting us from fraudulent claims.

Conditions for Return and Refund

  1. Eligible Reasons for Refund:

    • The item is significantly different from what was described.
    • The item is defective or damaged upon arrival.
    • The item is missing parts or accessories that were advertised as included.
  2. Valid Proof Required:

    • Clear photographs and videos showing the issue.
    • A detailed description of the problem.
    • Original packaging and any included documentation should be kept until the return process is complete.
  3. Discretionary Refunds:

    • For cases where the product is not liked or there is a size issue, refunds will be at our discretion. Please ensure you check all product details carefully before making a purchase.

Return Process

  1. Initiating a Return:

    • You have up to 30 days from the date of delivery to apply for a return.
    • Log in to your account on our website and navigate to your order history.
    • Select the order and the item(s) you wish to return, and provide a reason for the return along with relevant photographs and videos.
  2. Return Approval:

    • Our team will review your return request within 3-5 business days.
    • If approved, you will receive detailed instructions on how to return the item.
    • Please note that return shipping costs are the responsibility of the customer unless the item was defective or significantly not as described.
  3. Refund Processing:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Important Notes

  • Items must be returned in their original condition, with all original packaging and accessories.
  • We reserve the right to refuse a refund if the item is not returned in its original condition, is damaged, or has missing parts for reasons not due to our error.
  • Custom-made or personalized items are non-refundable unless they arrive damaged or defective.

Consumer Guarantees

Our policy adheres to the consumer guarantees under the Australian Consumer Law. These guarantees ensure that products are of acceptable quality, fit for purpose, and match the description provided.

If you have any questions or need further assistance, please contact our customer service team at orders@ummin.com.au.

Thank you for shopping with UMMIN.